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Frequently Asked Questions

How long does shipping take?

Standard shipping typically takes 5-7 business days for domestic orders. International orders may take 10-15 business days depending on customs processing and your location.

What if my tracking shows no updates?

Don't worry! Sometimes there can be delays in tracking updates, especially during peak seasons. If your tracking hasn't updated in 48-72 hours, please contact our support team.

Can I change my delivery address?

Address changes are possible within 24 hours of placing your order. Once your item has shipped, you'll need to contact the carrier directly or wait for delivery to arrange redelivery.

What does "Out for Delivery" mean?

"Out for Delivery" means your package is on the delivery truck and should arrive by the end of the business day. Make sure someone is available to receive the package.

My package says "Delivered" but I don't have it

First, check with neighbors, building management, or family members. Packages are sometimes left in safe locations. If you still can't locate it after 24 hours, please contact us immediately.

Do you ship internationally?

Yes! We ship to most countries worldwide. International shipping costs and delivery times vary by destination. Additional customs fees may apply depending on your country.

Can I expedite my shipping?

Express shipping options are available at checkout for faster delivery. If you've already placed an order, contact us within 2 hours to upgrade your shipping method.

What if my item arrives damaged?

We take great care in packaging, but accidents happen. If your item arrives damaged, please take photos and contact us within 48 hours. We'll arrange a replacement or full refund immediately.

How do I contact customer support?

You can reach our support team via email, live chat on our website, or phone during business hours. We typically respond to emails within 24 hours and aim to resolve all issues quickly.

Can I track multiple orders at once?

Yes! If you have multiple orders, you can track each one individually using their respective tracking numbers. Each order will have its own unique tracking information and timeline.

Need More Help?

Our customer support team is here to help with any questions about your order.

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