🔥 Free Shipping for Orders Over +$500 🔥 🚚 Fast Delivery 🚚 +1 (331) 400-5296 Bolingbrook, IL 60440, USA
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Help & FAQs

We're here to help you with any questions you might have about our products, ordering process, or services.

How do I register for a MechMaxUSA account?

Registering an account allows you to take advantage of various convenient services at MechMaxUSA. To receive promotional updates, manage points, and enjoy member-exclusive products and services, please complete the website membership registration as follows:

  • Click the Register button in the upper right corner of the homepage.
  • Enter your email and password, then check your inbox for an email containing your registration verification code.
  • After receiving the registration email, click the link or activation button in the email to complete the registration.

What shipping options are available?

We offer free delivery services within the continental 48 states of the United States, including appointment scheduling. Liftgate service is an optional paid service.

View our full shipping policy

What is your return policy?

Any products that you have purchased are eligible for a refund or exchange within 30 days of the shipment date. Products must be in their original packaging, and opened products are not eligible for return.

View our full returns policy

How can I reach customer service?

If you have any further questions or need assistance, feel free to reach out to us:

Our customer service team is available Monday through Friday, 8:30 AM to 5:30 PM (CST).

Visit our contact page

How long does shipping take?

Shipping times vary based on your location and the shipping method selected:

  • Standard Shipping: 15-25 business days (Free)
  • Express Shipping: 07-13 business days (240$)
  • Overnight Shipping: 5 business day (599$)

Please note that processing time is typically 1-2 business days before shipping.

Do you offer international shipping?

Currently, we only offer shipping within the continental United States (48 states). We do not ship to Alaska, Hawaii, Puerto Rico, or international destinations at this time.

We are working on expanding our shipping options and hope to offer international shipping in the future.

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